Delivery Information

Most orders are delivered in 7-10 business days post the shipping date; however, please know that High Touch will not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside our reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, terrorism, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, telecommunications failure, epidemic, perils of the sea or air, flood, drought, explosion, sabotage, accident, embargo, riot, civil commotion or civil authority, including acts of local government and parliamentary authority; disputes of whatever nature and for whatever cause arising including but without prejudice to the generality of the foregoing, work to rule, overtime bar, strikes and walkouts. We shall endeavor to notify you as soon as possible should any such events or circumstances occur.

Cancellation

To cancel an order, please inform us within 24 hours of the order placement by filling this form or emailing us at with the subject “Order Cancellation”. Once the order is shipped, it cannot be cancelled.

 

Return

High Touch has a 3 day return policy. If you are unhappy with the product you have received, you can initiate a return within 3 days from the date of delivery. To initiate a return, please notify us by emailing us at with the subject “Order Return”. Any returns initiated post 3 days of the delivery date will not be accepted.

Once we receive your return request, we will send you a confirmation email containing the instructions to return the product within 24-48 hours. You can then send us the product via any cost effective courier service/ registered post to the following address:

 

hightouchleather.com  High Touch Leather

shop no 8 Issa Suleman Chawl ,

Sion Bandra link road,

Dharavi,

Mumbai: 400017

Maharashtra

INDIA